Customer Care Software

 

SUPPORTHELP CENTERLIVE CHATCALL CENTER SOFTWAREMESSAGES

 

Make it right

XStation Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets

 


We support you,

you support your customers

XStation Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

 


 

CustomerCare

Customer service for humans

Build trust with customers by offering responsive, personalized, support on the channels they prefer.

CustomerCare

Powerfully productive agents

Set agents up for success with effective tools for collaboration, information gathering, and automation.

CustomerCare

Self-service satisfaction

Give customers 24/7 support with easy access to the answers they need, wherever they are.


 DATA DRIVEN DECISIONS

Come to a better understanding

 

DATA DRIVEN DECISIONS

XStation Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.  

 

 

Power self-service with Help Center

XStation makes it easy to deliver seamless self-service experiences and reduce support requests with the fully customizable Help Center, a knowledge base, online community, and self-service portal–all-in-one.

 


 

CustomerCare

Knowledge Base

Create a resource of helpful articles that answer customers’ (and agents’) most popular questions.

CustomerCare

Online Community

Cultivate customer conversations to crowdsource support and generate feedback. Customer Service Portal

CustomerCare

Customer Service Portal

Customers can log in to track tickets and view subscribed community topics and questions.


 

ONLINE SELF-SERVICE

Help Center. Self-Service Re-imagined.

Tailored to your customers. Easy for you to manage. Help Center is a knowledge base, community, and customer portal—all in one. Serve up a customized support experience for your customers.

 

 

Strike up a conversation

Live chat provides a fast and responsive way to connect with customers in real time

 


 

Proactive engagement 

Reach out in real time

Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.

CustomerCare

 


 

Powerful metrics

It all adds up

Analytics plays an important role in live chat. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

 


 

Wherever they go, there you are

Manage all your conversations from one place, even when your customers are in many different places. The web dashboard lets you serve customers wherever they are — on laptops, on mobile, or even in your app.

 

CustomerCare


 

Multichannel

Take things as they come

Customer support isn’t limited to chat. The XStation platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the XStation Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

CustomerCare

 

 

Start the conversation

A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with XStation Talk.

 


 

Smooth operator

Talk is cloud-based call center software built right into the XStation Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow.

Skip the small talk

For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history. Best of all, there’s no coding or additional software required.

Keep in touch

Having the right tools is the key to keeping phone support running smoothly. Talk offers flexible IVR, group routing, and real-time queue monitoring to avoid bottlenecks. And with analytics that deliver insight into what’s happening, support teams can continue to provide flexible, powerful support as businesses grow and change.


 

Come as you are

Talk is a VoIP system, so setup only takes a few minutes. There’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

 

 

Stay in touch

XStation Message is a new customer messaging software that helps companies engage customers on their favorite messaging apps, like Facebook and Twitter.

 


 

MESSAGE IS THE MEDIUM

Messaging has evolved into something new

CustomerCare

Go Where they are

Bring customer service to popular social media channels like Facebook and Twitter.

CustomerCare

Make it personal

Communicate with customers in a personal and intuitive way—on their favorite messaging apps.

CustomerCare

Don’t fear growth

Scale support as you grow. XStation Message is purpose-built for real-time messaging.


 

JOIN THE EVOLUTION

Reach your customers – all of them

As the most popular digital communications channel, messaging gives businesses the opportunity to reach and market to a new generation of customers. It’s a support channel that’s “always on,” and it’s evolving into a primary driver of customer satisfaction. XStation Message is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support.

 

 

 

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    • X Station Ltd. is registered in England and Wales under number: 08246787 and address: 3rd Floor, News Building, 3 London Bridge St., SE1 9SG, London, United Kingdom T
      Tel. +44 20 30868630